Hospitality Manager Resume

Resume Writing: Examples and Tips

Hospitality Manager

Hospitality Manager Resume Example


Contact Details

Name: John Smith

Phone: (555) 555-5555

Email: [email protected]

Address: 123 Main Street, Anytown, USA 12345


Hospitality Manager with 15 Years of Experience


Resume Summary

Experienced Hospitality Manager with over 15 years of expertise in the hospitality industry. Skilled in managing and leading teams, creating an exceptional guest experience, and increasing profitability. Strong communication, organizational, and problem-solving skills. Proven track record of success in delivering high-quality service and exceeding customer expectations.


Professional Experience


Villa Resort & Spa, Hospitality Manager (2015-Present)

  • Managed all operations and staff of a luxury 5-star resort consisting of 150 guest rooms, 2 restaurants, and a spa, achieving an overall satisfaction score of 9.5/10.
  • Developed and implemented new training programs for front desk, housekeeping, and food & beverage staff resulting in a significant increase in guest satisfaction.
  • Implemented cost-saving measures which resulted in a 20% decrease in operational expenses.
  • Oversaw the planning and execution of events such as weddings and corporate functions, generating an additional $100,000 in revenue annually.


Oceanfront Hotel Group, Assistant General Manager (2010-2015)

  • Assisted in the management of a portfolio of 5 beachfront hotels, with a total of 500 guest rooms and 8 restaurants, generating over $10 million in annual revenue.
  • Spearheaded the implementation of a new reservation system, resulting in a 15% increase in occupancy and a 10% increase in revenue.
  • Mentored and trained 5 new managers, resulting in a more efficient and cohesive team.
  • Coordinated with the marketing team to develop and execute successful promotions, resulting in a 25% increase in social media engagement and an 8% increase in direct bookings.


Dream Cruise Line, Guest Services Manager (2005-2010)

  • Led a team of 25 guest services staff on a luxury cruise ship, ensuring a seamless and exceptional guest experience.
  • Implemented a new training program for new hires, resulting in a 20% decrease in guest complaints and a 10% increase in guest satisfaction ratings.
  • Collaborated with various departments to plan and execute onboard events and activities, resulting in a 15% increase in onboard revenue.
  • Recognized as “Manager of the Year” for two consecutive years at the annual company awards ceremony.


Education

Bachelor of Science in Hospitality Management – University of California, Los Angeles (2005)


Professional Skills

  • Team Management
  • Customer Service
  • Budget Management
  • Event Planning
  • Training & Development


Personal Qualities

  • Excellent Communication Skills
  • Leadership Abilities
  • Strong Organizational Skills
  • Attention to Detail
  • Problem-solving Skills


Languages

English (Native), Spanish (Intermediate)


Interests

Traveling, Cooking, Hiking, Yoga

Contact Details

First Name Last Name

123 Street Name

City, State ZIP Code

Phone: (123) 456-7890

Email: [email protected]

LinkedIn: linkedin.com/in/firstlast

Resume Title

Hospitality Manager with a passion for providing exceptional guest experiences

Summary

Highly organized and customer-focused Hospitality Manager with 3+ years of experience in the industry. Proven track record of successfully managing teams and exceeding guest expectations. Skilled in budget management, staff training, and creating a welcoming and efficient environment. Fluent in English and Spanish. Passionate about delivering top-notch service and creating memorable experiences for guests.

Professional Experience

Front Desk Manager

Starwood Hotels and Resorts, Miami, FL

June 2018 – Present

  • Managed a team of 10 front desk agents, ensuring efficient and friendly service for all guests.
  • Improved guest satisfaction scores by 15% through implementing new training programs for staff.
  • Reduced check-in and check-out time by 20% by implementing new processes and procedures.
  • Handled guest inquiries and resolved any issues promptly and professionally.

Guest Relations Manager

Hilton Worldwide, New York, NY

October 2016 – May 2018

  • Oversaw the guest relations team and maintained a high level of guest satisfaction.
  • Collaborated with other departments to ensure a seamless and memorable guest experience.
  • Implemented a new guest loyalty program, resulting in a 10% increase in membership.
  • Conducted regular training sessions for staff on how to handle guest complaints and resolve issues effectively.

Food and Beverage Supervisor

Marriott International, Las Vegas, NV

January 2015 – September 2016

  • Managed a team of 15 servers and bartenders, overseeing daily operations of the restaurant and bar area.
  • Developed and implemented training programs to improve service quality and increase revenue.
  • Maintained inventory and purchasing of restaurant supplies, resulting in a 10% decrease in costs.
  • Collaborated with the culinary team to create new menu items and promotions to attract more customers.

Education

Bachelor of Science in Hotel and Restaurant Management

University of Nevada, Las Vegas

Graduated May 2014

Professional Skills

  • Team Management
  • Customer Service
  • Budget Management
  • Staff Training and Development
  • Conflict Resolution
  • Event Planning
  • Inventory Management

Personal Qualities

  • Excellent Communication Skills
  • Strong Leadership Abilities
  • Attention to Detail
  • Adaptability and Flexibility
  • Problem-Solving Skills
  • Positive Attitude
  • Ability to Work Well Under Pressure

Languages

English – Native

Spanish – Fluent

Interests

Traveling, trying new foods, hiking, and photography.

 

How to Write a Hospitality Manager Resume: Introduction

Hello job seekers! Are you ready to take on the challenge of crafting the perfect CV for a career in hospitality management? Let’s dive in and explore some key tips and examples to help you stand out in this constantly evolving industry. ⚡️

First and foremost, let’s talk about CV titles. A strong and creative title can make all the difference in catching the attention of potential employers. Think outside the box and use keywords that showcase your unique skills and experience. For example, if you have experience in both hotel management and event planning, a title like “Hospitality Pro with a Passion for Events” could set you apart from the competition.

Now, let’s take a sip of coffee ☕️ and go over the key skills that are essential for a successful hospitality manager. A strong attention to detail, excellent communication skills, and the ability to handle high-pressure situations with ease are all crucial qualities for this role. Don’t be afraid to use specific examples in your CV to showcase these skills. For instance, mention a time when you successfully resolved a conflict with a guest or coordinated a large event with multiple vendors.

Remember, ❤️ it’s not just about having the right qualifications, but also about being able to effectively convey your experience and personality through your CV. So, let’s channel our inner creativity and get crafting! Stay tuned for the rest of our in-depth CV writing guide for hospitality managers. Cheers!

Resume Title

In this section, you’ll find powerful resume title examples tailored to different professions and experience levels. Use these samples for inspiration to optimize your application and stand out.

Hospitality Manager with Extensive Event Planning Experience

Results-Driven Hospitality Manager with Proven Leadership Skills

Experienced Hospitality Manager with Strong Customer Service Background

Hospitality Manager with Multi-lingual Skills and International Experience

Dynamic Hospitality Manager with Expertise in Staff Training and Development

Resume Sumary / Profile

The resume summary — or ‘About Me’ section — is your chance to make a strong first impression in just a few lines. Discover powerful examples that grab recruiters’ attention and showcase your top skills and strengths.

Experienced and results-driven Hospitality Manager with over 10 years of experience in the industry. Skilled in managing all aspects of hotel operations, including staff management, customer service, budgeting, and marketing. Proven track record of consistently exceeding guest satisfaction metrics and achieving revenue targets. Strong leadership skills with the ability to motivate and develop teams to deliver exceptional service. Seeking a challenging role in a reputable hotel where I can utilize my skills and experience to drive growth and success.

Dedicated and proactive Hospitality Manager with a passion for delivering exceptional experiences to guests. Highly organized with a focus on attention to detail, ensuring smooth and efficient operations in all areas of a hotel. Extensive knowledge and experience in customer service, event planning, and revenue management. Excellent communication and interpersonal skills, able to build strong relationships with team members, clients, and vendors. Eager to join a dynamic team and contribute to the success of a top-rated hotel.

Dynamic and innovative Hospitality Manager with a strong background in luxury hotel management. Possess a keen eye for identifying areas for improvement and implementing effective strategies to achieve operational excellence. Skilled in managing budgets, maximizing revenue, and controlling costs while maintaining high standards of quality. Proven ability to lead and inspire teams to consistently deliver exceptional service. Seeking a senior leadership position in a prestigious hotel where I can utilize my expertise and drive successful outcomes.

Highly motivated and customer-focused Hospitality Manager with a track record of outstanding performance in the hospitality industry. Proficient in managing multiple properties, with experience ranging from boutique hotels to large resorts. Equipped with excellent problem-solving skills, I excel at analyzing data and utilizing insights to make informed decisions. Strong understanding of industry trends and customer preferences, driving innovative and personalized services. Looking for a challenging managerial role in a progressive hotel that values excellence and empowers its team to achieve greatness.

Key & Personal Skills

“Recruiters highly value both technical skills and personal strengths. Discover the most relevant ones for this job and select those that best showcase your profile.”

Key Skills
1. Leadership 6. Time Management
2. Customer Service 7. Problem Solving
3. Communication 8. Organizational Skills
4. Teamwork 9. Attention to Detail
5. Financial Management 10. Adaptability
Sought-After Qualities
1. Dynamic 6. Multitasking
2. Innovative 7. Diplomatic
3. Personable 8. Ethical
4. Hard-working 9. Creative
5. Positive Attitude 10. Resilient

Resume Tips

Customize Your Resume for Each Job Posting

Recruiters use Applicant Tracking Systems (ATS), so make sure your CV includes relevant keywords from the job description. Adjust your skills and experience sections to align with the company’s needs.

Highlight Your Administrative Superpowers

Being an admin assistant is all about efficiency! Emphasize skills like time management, organization, and attention to detail. Use metrics to show impact (e.g., “Reduced scheduling conflicts by 30% through better calendar management”).

Keep Your Resume Clean and Professional

Use a clean format with clear headings and bullet points. Avoid overloading your CV with fancy fonts or colors—stick to a simple, readable layout.

Showcase Your Time Management Skills

Administrative assistants juggle multiple tasks at once. Show examples of how you successfully managed deadlines, prioritized workloads, and improved efficiency.

Emphasize Tech Skills

Today’s admin assistants need more than just Microsoft Word knowledge! Highlight experience with scheduling tools (Google Calendar, Outlook), CRM software, or bookkeeping tools like QuickBooks.

Include Soft Skills

Admins are the backbone of any office, so show off your communication, problem-solving, and teamwork abilities. Hiring managers love candidates who can keep an office running smoothly!

Quantify Your Achievements and Results

Numbers and metrics are impressive to hiring managers. Use them to highlight your accomplishments and show the impact your work has had on previous employers.

Proofread and Edit for Errors

Before submitting your resume, make sure to thoroughly proofread and edit for any spelling or grammatical errors. Attention to detail is a highly valued attribute in a hospitality manager, so ensuring your resume is error-free is crucial.

Include Relevant Contact Information

Make sure to include your current and professional email address, phone number, and LinkedIn profile on your resume. This will make it easier for recruiters and hiring managers to contact you for potential job opportunities.

Organize Your Resume in a Logical Manner

Pay attention to the flow and organization of your resume. It should be easy to read and follow, with clear headings and sections. Make sure to highlight your most relevant experience and skills in a prominent position on your resume.

Use Action Words to Describe Your Experience

Start each bullet point with a strong action verb to demonstrate your skills and accomplishments. This will make your resume more engaging and impactful for potential employers.

Proofread and Edit for Consistency

Make sure to use consistent formatting and language throughout your resume. This will give it a professional and polished look, and also show your attention to detail.

Interview Questions

  1. What experience do you have in the hospitality industry?
    • I have been working in the hospitality industry for 10 years, starting as a Front Desk Agent and working my way up to Assistant Manager at a boutique hotel. I have also completed courses and received certifications in hospitality management.
  2. Can you give an example of a time when you had to handle a difficult customer or situation in a hospitality setting?
    • In my previous role as a Front Desk Manager, a guest had a complaint about their room not being clean. I listened to their concerns and immediately got the housekeeping team to fix the issue. I also offered them a complimentary room upgrade and dinner voucher as a gesture of apology. The guest left happy and even wrote a positive review about their experience.
  3. How do you ensure customer satisfaction in a hospitality setting?
    • I believe in personalized service and creating memorable experiences for guests. I make it a point to train my staff to go above and beyond for our guests, whether it’s fulfilling special requests or providing recommendations for local attractions. I also regularly check in with guests to ensure that they are enjoying their stay and address any concerns immediately.
  4. How do you handle conflicts between staff members or with management?
    • I believe that open and honest communication is key in resolving conflicts. I would first listen to both sides and try to find a compromise or solution that benefits all parties involved. If the conflict cannot be resolved, I would involve a superior or HR for mediation.
  5. How do you handle a busy or chaotic work environment?
    • In a fast-paced and unpredictable industry like hospitality, I prioritize and delegate tasks effectively. I also communicate clearly with my team, set expectations, and make sure everyone is on the same page. I am also able to stay calm under pressure and make quick decisions to handle any challenges that may arise.

The Hospitality Manager is responsible for overseeing the operations of a hospitality establishment, such as a hotel, restaurant, or event venue. Their main mission is to ensure that guests have a positive experience while also managing the financial and administrative aspects of the business.

This position requires strong leadership, communication, and organizational skills to effectively manage staff, guest relations, and business operations. Possible career developments for a Hospitality Manager include moving up to a higher-level management position, working in a larger or more prestigious establishment, or even starting their own hospitality business.

The salary range for a junior Hospitality Manager can vary widely depending on location and type of establishment, but typically falls between $40,000 to $60,000 USD per year. As a senior Hospitality Manager with several years of experience and a higher level of responsibility, the salary range can increase significantly to $80,000 to $120,000 USD per year.

  • What important skills should I include on a resume for a Hospitality Manager position?
    When writing a resume for a Hospitality Manager position, it is crucial to highlight your exceptional communication, leadership, and customer service skills. Employers in the hospitality industry also value strong organizational and problem-solving abilities, as well as proficiency in budgeting and managing staff. Emphasize these skills in both your summary and the experience section of your resume.
  • How should I format my resume for a Hospitality Manager position?
    The most effective resume format for a Hospitality Manager position is a combination of a functional and chronological format. This means listing your most relevant skills and achievements at the top of your resume, followed by your work experience in reverse chronological order. Be sure to include a clean and professional design, and use bullet points to make your resume easy to read.
  • Should I include any specific certifications or education on my Hospitality Manager resume?
    If you have any relevant certifications or education, such as a degree in hospitality management or a food safety certification, it is highly recommended to include them on your resume. These qualifications can demonstrate your dedication to the industry and set you apart from other candidates. Be sure to list them in a separate section or include them in your education section.
  • Do I need to tailor my resume for each Hospitality Manager job I apply for?
    Yes, it is important to tailor your resume for each Hospitality Manager job you apply for. This means highlighting the skills and experience listed in the job description and customizing your summary and experience sections to match the specific requirements of the position. This will make your resume more relevant and increase your chances of landing an interview.
  • What are some key accomplishments I can include on my Hospitality Manager resume?
    Some key accomplishments to include on a Hospitality Manager resume include increasing customer satisfaction scores, improving revenue and profitability, receiving awards or recognition for outstanding performance, and successfully managing a team through a challenging project or event. Be sure to quantify your accomplishments with numbers or percentages to showcase their impact.
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